Member Matters with Marshall

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Dear Credit Union Members:Member Matters

I would like to address the recent launch of our new online banking system. The rollout was not as smooth as we had anticipated, and for that we sincerely apologize. Many of you were understandably frustrated when you had difficulty accessing your accounts. While the technical difficulties we faced were not directly our fault, we take full responsibility for the situation. I am proud of our team who worked around the clock with our online banking vendor to find a resolution. Staff from all areas of the credit union worked together to provide support to the members that contacted us for assistance. Change is never easy, but we had no other option but to find a new system. Our previous online banking system was discontinued by the vendor. There are some differences between the new system and the old system that may be causing some ongoing frustration. If you contact us, we may be able to help you work through any difficulty you’re encountering.

 

Due to the time and effort that went in to resolving the online banking issues, we have decided to push back the release of some of our other initiatives originally slated for 2015. Mobile check deposit will be released during first quarter, and the launch of our new responsive website will take place the first week in January.

Before I conclude, I want to take a moment to reflect upon some of the milestones our credit union reached in 2015.

 

Our membership grew, our assets increased and we expanded our footprint in Georgia as a result of the successful merger with Richmond Community FCU. We were pleased to welcome more than 3,000 members to our credit union family. Peach State ended the year with $300M in total assets. During this time we never lost sight of the commitment to our community. This dedication is evident through our scholarship program, charitable giving and support of the arts for venues such as the Aurora Theatre.

 

The roots of our foundation were established in education more than 50 years ago. We continue to support the school systems within our field of membership through our scholarship program and support of the Teacher of the Year ceremonies as a banquet sponsor and by honoring the system winners with a cash award. In all, we plan to contribute almost $157,000 towards these initiatives for the 2015-16 school year.

 

Our Relay for Life team ranked #10 out of 255 teams in Gwinnett Count by raising over $25,000 for the American Cancer Society. Knowing these funds go toward battling a disease that touches so many lives makes me proud of our team and all those who supported our fundraising efforts.

 

Thank you for choosing Peach State as your financial institution. We are poised to move into 2016 as a sound credit union and dedicated community partner. I look forward to the new year ahead and the many exciting things yet to come.

 

Sincerely,

Marshall Boutwell

President/CEO

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