Member Matters with Marshall

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Dear credit union member:

Marshall Boutwell

Photo courtesy of Gwinnett Technical College

The past couple of years have been a period of growth for Peach State as we expanded into Augusta. When we began with the merger of Richmond Community FCU, we anticipated additional mergers in the area. That growth has taken place, first with the merger of RCT FCU and now Beech Island CU. The manual conversion of accounts at RCT is ongoing and the Beech Island conversion is about to begin. I would like to take this time to officially welcome the members of Beech Island to the Peach State family. We are excited to serve more than 8,000 members in the Augusta area.

During 2017 we will complete both of the conversions and focus on providing our Augusta members with quality products and services. We also plan to concentrate our efforts on growing our membership in Augusta as well as the other areas we serve. While we do not plan to launch any significant new initiatives in 2017, we anticipate that new opportunities for growth and additional services will surface, and we fully intend to embrace them. Additionally, we foresee making further enhancements to our digital services in order to meet the needs of our members.

To that end, management has kicked off our “10,000 Hours” project. We have engaged the services of an industry professional and consultant to assist our senior management team with planning for the future. Our goal is to envision Peach State five years down the road. We are asking ourselves where we need to be five years from now and how we will get there. Dramatic change is coming quickly to the financial services industry. We believe it is vital for us to plan ahead so that we can ensure that we remain relevant, prepared and ready to serve you.

While I do not have final 2016 numbers as I write this letter, we know that Peach State is performing on par or above peer level in all financial measures of success. Our mobile check deposit service has been rolled out, providing members another opportunity to be served without ever having to leave home. We are currently receiving and processing applications for this service and believe that our members will love the added convenience it offers.

We wish you a happy and prosperous 2017. We appreciate your business and will continue to work hard to serve you well in the future.


Marshall Boutwell


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