Member Matters with Marshall

Dear credit union members: Marshall Boutwell

We are thrilled to have launched our first “branch of the future” with the official opening of our new Oconee branch in April. (See the article in this newsletter on the ribbon cutting ceremony/open house.) This new concept in service will leverage technology to help us become more efficient, while still offering staff to assist members whenever needed. Our staff is available to teach members how to utilize our technology to make conducting their financial business easy, and we are excited to offer this innovative branch to our members. Continue Reading…

Member Matters with Marshall

Dear credit union member:

Marshall Boutwell

Photo courtesy of Gwinnett Technical College

 

I am excited to report that the “10,000 Hours” project that I referenced last quarter is well underway. Designed to help us focus on where the credit union wants to be in the future, the project will help us make sure we are positioned to meet our members’ needs in this rapidly changing environment. Continue Reading…

Member Matters with Marshall

Dear credit union member:

Marshall Boutwell

Photo courtesy of Gwinnett Technical College

The past couple of years have been a period of growth for Peach State as we expanded into Augusta. When we began with the merger of Richmond Community FCU, we anticipated additional mergers in the area. That growth has taken place, first with the merger of RCT FCU and now Beech Island CU. The manual conversion of accounts at RCT is ongoing and the Beech Island conversion is about to begin. I would like to take this time to officially welcome the members of Beech Island to the Peach State family. We are excited to serve more than 8,000 members in the Augusta area.

During 2017 we will complete both of the conversions and focus on providing our Augusta members with quality products and services. We also plan to concentrate our efforts on growing our membership in Augusta as well as the other areas we serve. While we do not plan to launch any significant new initiatives in 2017, we anticipate that new opportunities for growth and additional services will surface, and we fully intend to embrace them. Additionally, we foresee making further enhancements to our digital services in order to meet the needs of our members.

To that end, management has kicked off our “10,000 Hours” project. We have engaged the services of an industry professional and consultant to assist our senior management team with planning for the future. Our goal is to envision Peach State five years down the road. We are asking ourselves where we need to be five years from now and how we will get there. Dramatic change is coming quickly to the financial services industry. We believe it is vital for us to plan ahead so that we can ensure that we remain relevant, prepared and ready to serve you.

While I do not have final 2016 numbers as I write this letter, we know that Peach State is performing on par or above peer level in all financial measures of success. Our mobile check deposit service has been rolled out, providing members another opportunity to be served without ever having to leave home. We are currently receiving and processing applications for this service and believe that our members will love the added convenience it offers.

We wish you a happy and prosperous 2017. We appreciate your business and will continue to work hard to serve you well in the future.

Sincerely,

Marshall Boutwell

President/CEO

Member Matters With Marshall

Marshall Boutwell

Photo courtesy of Gwinnett Technical College

Dear credit union members:

Our team has been hard at work on a variety of projects that impact our strategic growth. This growth comes in the form of expanding our footprint in the community, as well as providing products and services that make our life easier. Each decision we make, relationship we form, and new product or service we offer is to enrich the lives of our members and help them better afford life. Continue Reading…

Member Matters with Marshall

Dear Credit Union Members:Member Matters

I would like to address the recent launch of our new online banking system. The rollout was not as smooth as we had anticipated, and for that we sincerely apologize. Many of you were understandably frustrated when you had difficulty accessing your accounts. While the technical difficulties we faced were not directly our fault, we take full responsibility for the situation. I am proud of our team who worked around the clock with our online banking vendor to find a resolution. Staff from all areas of the credit union worked together to provide support to the members that contacted us for assistance. Change is never easy, but we had no other option but to find a new system. Our previous online banking system was discontinued by the vendor. There are some differences between the new system and the old system that may be causing some ongoing frustration. If you contact us, we may be able to help you work through any difficulty you’re encountering. Continue Reading…